Questions You Should Ask When Getting a Quote for Windshield Repair or Replacement

Damaged windshields are much more than an annoyance; they’re dangerous, and they can get pricey if you aren’t familiar with the industry. You will see, when researching auto glass companies, that they all offer a free quote. This is great, but you want to be sure that the money you spend gets you the best deal possible.

The only way to do this is by going into the quote process ready with your questions so that you know every dollar you spend is well worth it. In this blog, we’re going to cover all the information you should be asking about when you’re looking for a reputable auto glass company.

1. Technical Qualifications

When you are getting something as important as your windshield repaired or replaced, you want to be sure the technician is certified by all the appropriate and reputable organizations like the AGSC (Auto Glass Safety Council) and the NGA (National Glass Association).

You also want to be sure the service you hire has a good deal of training and experience, especially with the type of vehicle you drive. When searching, make sure the certifications are from a third party, not from the auto glass company.

2. Glass Quality

When looking for a reputable auto glass company, be sure you know what type of glass they’re going to use. There’s OEM (Original Equipment Manufacturer), OE (Original Equipment), or OEE (Original Equipment Equivalent or aftermarket).

The best glass is OEM because it is made by the same manufacturer as your vehicle’s original windshield. OE uses the original glass, but it’s not made by the same manufacturer that supplies the vehicle manufacturer. Aftermarket glass isn’t a great choice because it can be less durable and may not calibrate well with your ADAS (Advanced Driver Assistance Systems).

Overall, you want to be sure the windshield you replace your old one with meets the required safety standards and durability for your vehicle.

3. Guarantees and Warranties

When finding a quote, ask about price, service, and satisfaction guarantees. These go a long way if the job isn’t done correctly. If you’re replacing your windshield, be sure to inquire about any warranties, both on service and the glass. Warranties are your insurance that any potential issues occurring after installation will be taken care of.

4. Timeline and Scheduling

Be sure to ask about scheduling options, whether they offer mobile services, and available appointment times. If your windshield is so damaged you can’t drive your vehicle, mobile services offer convenience and eliminate the need to drive to a shop.

Also, be sure to ask how long it takes to repair or replace the windshield. Make sure they include any curing time and whether you need an ADAS calibration. Some safety features use technology that is built into the windshield, so when it’s replaced, those technologies need calibration to work properly. This can take about an hour.

To learn more about ADAS technology and windshield calibration, click here to read our blog.

5. Breakdown of Cost

When they give you a quote, be sure to ask for a printed breakdown of it all. A reputable company will have no issue giving you a detailed estimate with a breakdown of the cost so that customers have a full view of what they’re paying for. Transparency is key.

6. Do Your Research

Before you even call a company, be sure to check out their reviews. While many companies put their best reviews on their sites, you want authentic reviews, so the best places to go are Yelp and Google Reviews. These are the best places to find honest opinions from past clients.

View over 300 five-star reviews from our customers on Google by clicking here.

Do You Have Windshield Damage in the Plainview or Amarillo, TX Areas?

If you live, work, or are driving through Amarillo, Lubbock, Hereford, or Plainview, TX, and you need a windshield replacement, contact us at AA&A Windshield & Glass. Our technicians are certified, and we have over 38 years of experience repairing and replacing windshields and other auto glass. We offer free mobile services and can be out to fix your windshield in a jiffy.